EWC Service


First Class Service, Back-Up and After-Sales Care


Our products are supported by our fully trained technicians providing nationwide service and support and backed up by our team of admin professionals who provide a first class service to our growing customer base.

European WaterCare services sites throughout the UK and Ireland including restaurants, schools, nursing homes, hospitals and large blue chip organisations. It is vital to provide the client with on-going protection from water related problems through managed maintenance, service and exchange programs.

We service large group contracts on behalf of our clients and can offer own-branded products that we can supply under YOUR name.

We are aware of the confidential nature of these contracts and offer a written guarantee that these sites will remain within WaterCare Service and are not handed to our own sales team.

We offer a full site survey service. This provides a comprehensive breakdown and cost analysis of all the water treatment requirements on site. Working closely with the company’s research and development team, we can ensure that you are offered the most cost effective solution to any water related problem.

We are so confident of our service that, whenever we are monitoring and exchanging Calcium Treatment Units (CTUs) and Reverse Osmosis Systems (ROs), we offer a guarantee against lime scale related problems. We will offer this guarantee as long as we are able to carry out the exchanges according to water hardness and capacity as appropriate. This guarantee covers the direct cost of the repair caused by any lime scale build up. Terms and Conditions apply.


Ongoing service for existing water treatment products

If we have recently supplied you with one of our products please be aware that they require periodic exchanging or servicing to ensure they continue to protect equipment. This can be arranged HERE

Why is water treatment so important?

Some see water filters as just another annoying cost to their business, but experienced caterers realise that not having a suitable treatment system for their beverage equipment will result in a much higher cost. Not only will a regularly replaced water filter guard against the harmful effects of lime scale and chlorides on equipment, it will also improve the quality of the beverages you serve to ensure your customers keep coming back for more.

Replace your filters regularly – don’t run on empty! Regular replacement of your water filters is essential to remove scale and impurities. Depending on the hardness of your water and the volume of water being used, we can calculate when your filter needs replacing. Ask us for a sample container so we can check your local water quality. Return the container to us in the Free-Post envelope provided and we will analyse the sample. We will then send you the results together with our recommendations.


Register your CTU

Registering your CTU will enable us to monitor water usage and exchange at the correct intervals. This will minimise costs and maximise protection. You will have complete peace of mind that your coffee machine or combi oven is protected from lime scale and will continue to run efficiently. (Please advise form fields to show here)

Free water test kit instructions

In order to get the best and efficient use of your CTU and to help us set up a managed exchange programme it is imperative that you send a sample of your non-treated water. Our chemists at European WaterCare will test the water to ascertain the best exchange schedule for your water type.

1/ Fill-non treated cold water to brim of sample bottle

2/ Complete tag provided and stick to bottle cap

3/ Place in Freepost envelope provided and post