Maintenance & servicing

Our experienced technical support team provides practical advice to help diagnose faults and resolve water treatment issues quickly. Many enquiries can be handled remotely, reducing disruption and avoiding unnecessary call-outs.

Where an on-site assessment is required, the issue is escalated to our qualified service technicians, who can investigate the cause, recommend the appropriate solution and arrange any necessary repair or maintenance work.

Planned preventative maintenance helps keep your water treatment equipment operating effectively, protecting performance and reducing the risk of unexpected issues.

WaterCare’s PPM programmes can cover a wide range of equipment, from filter and CTU exchanges to water softener servicing and other routine maintenance. Using equipment requirements, water usage and site-specific needs, our team can help determine the right servicing schedule for each system.

By maintaining equipment at the right time, businesses can maximise performance, extend equipment life, reduce avoidable breakdowns and better control long-term servicing and repair costs.

Water testing provides a clear idea of what, exactly, is in your water. We supply a water testing kit to customers, which is sent to our in-house laboratory for comprehensive testing. We measure Water Hardness, pH, Total Dissolved Solids (TDS), Silica, Chloride, Iron, Copper, Manganese and other trace metals to offer a personalised report and tailored recommendations for water treatment and equipment protection. 

Stay ahead of maintenance with our Flow-X smart meter remote monitoring solution, providing real-time insights into the performance of the water filtration systems used across your business. Flow-X enables streamlined maintenance planning, leak detection and access to historical consumption data through a cloud-hosted dashboard. 

Our knowledgeable team conducts thorough site surveys to provide expert recommendations on the best filtration solutions for your specific applications. If you have existing water treatment systems in place, we can assess the performance and cost-effectiveness of your units and offer a full quote for replacement or ongoing maintenance, helping you maintain consistent water quality.

Need full installation of your water filtration system? Our in-house team of technicians includes qualified plumbers, who can attend your site and install your new system efficiently, with minimal disruption to your day-to-day operations. If required, we'll demonstrate how to use your new system following installation, helping you get the most from your WaterCare filtration solution.