Vision & Mission

Our Strategy

Our strategy is based on providing high quality products and water treatment solutions backed up by outstanding service. This is achieved by working in partnership with catering equipment suppliers and manufacturers.

We are committed to delivering quality manufactured products that meet the needs of all catering equipment applications whilst offering bespoke, tailored solutions to our clients specific problems. Through effective communication and problem solving we aim to offer our clients complete peace of mind that their water treatment needs have been met with the most efficient and cost effective solution every time.

We are committed to working in partnership with both individual customers and industry associations to further promote the benefits, costs savings and long term goals of water treatment within the foodservice industry.

We are passionate about providing our customers with the highest levels of service and are constantly reviewing our customer service levels, response times and feedback to deliver excellent customer service.

Mission

Provide the UK foodservice industry with water treatment solutions by working in partnership with catering equipment suppliers and manufacturers.

Vision

Establish European Water Care as the UK’s number one provider of water treatment products and solutions for the foodservice industry.

Values

Partnership
Build strong relationships with our customer base through effective communication, outstanding customer service and a solution based, consultative approach to selling. Provide training, literature, back up support to strengthen knowledge base of our customer network.

Customer Focused
Provide an outstanding service through response times and communication using a problem solving approach to meet and exceed the expectations of our customers and understand the demands placed on them from their customers.

Integrity
Use an open, honest and professional approach both internally and externally to provide a solid base from which to do business with our customers. By using the skills base and expertise within European Water Care we can provide a level of integrity to our customers that provides them with the confidence to recommend our organisation and products.

Quality
Through effective management of production methods, logistics and supply chain, provide our customers with products made to a consistently high standard of quality backed up by an operation that delivers on time, every time.

Creativity
Remaining focused on our solution based approach and keeping an open mind to challenges provided by customers. Flexible approaches to manufacturing allow us to develop new, viable products in partnership with our clients as well as offer ‘own branded’ equipment to allow customer to promote their company name.

Our People
European Water Care is dedicated to the development and training of its staff in order to empower them with the confidence to express themselves by providing excellent levels of customer service and communication both internally and externally.